Frequently Asked Questions (FAQ)
Acne Related FAQs
Q. Is Acne caused by dirt or un-cleanliness?
Acne is caused by oil overproduction in the oil glands and clogging of the pores. Because the pore is deep within the skin, you cannot wash away the pimples, no matter how many times a day you wash or scrub your face. In fact, scrubbing too much with other mildly effective acne products can actually end up irritating the skin and worsening the condition.
Q. Can blackheads result in scarring?
Blackheads will not result in scarring, by themselves, but constant picking and popping of blackheads can leave permanent damage. Inflammatory acne or deep cystic acne carries the most potential for scarring.
Q. Will Clearogen products help the pimples on my body?
Definitely. Breakouts on the body are most common where oil glands are most prevalent; on the back, chest and shoulders. Clearogen Acne Lotion will help treat and prevent acne in these areas.
Q. What is DHT and why does it the cause of acne?
DHT or Dihydro-testosterone is a hormone by-product produced by both males and females, particularly during puberty. As the levels of DHT increase, the oil glands become over-stimulated and overproduce oil. This excessive oil accumulates and clogs the pores, resulting in acne. Clearogen is the only acne solution designed to address the excessive DHT, with natural botanicals that work to dramatically reduce DHT, resulting in normal oil production and oil flow. Other products commonly treat breakouts after they start, but with Clearogen, acne can be prevented at the first step. Normal oil production will not allow for bacteria to take root, and the breakout cycle will be stopped.
Q. Is squeezing a pimple bad?
Yes. Squeezing or popping pimples spreads bacteria and ultimately results in scars. Popping a pimple could actually make the pimple last longer, because the skin ends up red and irritated for a longer period. By using Clearogen’s acne treatment products, you can help dry the pimple faster, without leaving scars, or redness and irritation.
Q. Do I need to use Acne spot treatments?
No. The key to acne treatment is PREVENTION. By using the 3 step Clearogen Acne Treatment all over your face, you can prevent breakouts before they develop, while treating the existing acne lesions. No other washes, creams, or acne control lotions are needed.
Q. Does makeup cause Acne?
Yes. Pore clogging make up or oil-based cosmetics can cause or worsen acne, if your skin is already oily. It is wise to always buy makeup that is labeled non-comedogenic, meaning that it won’t clog your pores. Using Clearogen foaming skin cleanser can gently remove makeup, while treating your acne at the same time.
Q. Does stress or eating fried or greasy foods cause acne?
In some individuals, not all, stress and greasy foods or chocolate may contribute to a breakout. It is best to reduce these negative factors, but skincare treatment will have the most impact.
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Payment & Shipping FAQ
Q. What forms of payment do you accept?
We accept Visa, Master Card, American Express, Discover and PayPal*. Your card is authorized upon successful placement of your order on our site, but is not charged until your order is shipped.
*PayPal users please contact us at helpdesk@Clearogen.com for assistance.
Q. Is Clearogen shipped in marked or unmarked packaging?
Clearogen products are shipped discreetly in plain or shipper-supplied boxes, without any logos or markings indicating the contents. The shipper on the label is Advanced Skin and Hair, Inc.
Q. What are your shipping and handling costs and how long will it take my order to arrive?
Clearogen ships using FedEx and UPS. Most orders are shipped within 24 hours. First time orders and international orders require signature on delivery.
Regardless of the size of your order, we use flat shipping rates as detailed below.
Ground $6.00 (5 – 7 business days)
Expedited $9.00 (3 – 5 business days)
Express $15.00 (1 – 2 business days)
Q. Do you ship to Canada and internationally?
Yes, we ship Clearogen to Canada and most countries around the world. Please contact us to make sure we offer products to your country and to receive a shipping quote.
International Express $16.00 (5 – 7 business days)
International Express $25.00 + (5 – 7 business days)
*additional fees may apply for some countries
Q. Do your ship to PO boxes?
We do not ship to PO boxes. However, our packaging is discreet, in plain or shipper-supplied boxes, to insure your privacy.